Billing Terms and Conditions
Accepted Payment Methods
To make the checkout process smooth and reliable, Velonaliving supports several secure payment options. Customers can complete their purchases using:
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Credit & Debit Cards: Visa, MasterCard, Maestro, American Express
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Apple Pay & Google Pay
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PayPal
All transactions are settled exclusively in United States Dollars (USD).
Payment Processing Requirements
Full payment is required at the moment an order is placed.
Orders are only prepared and shipped once the payment has been successfully received.
If a payment attempt fails, is declined, or cannot be authorized, the order will not be created or confirmed in our system.
Pricing & Currency Information
Every price displayed on the Velonaliving website is shown in USD.
Price adjustments may occur without prior notice, and the final total—including any applicable taxes or shipping charges—is calculated during checkout.
Security of Your Payment
We prioritize the protection of your payment data.
All transactions are secured through SSL encryption and processed via trusted and reputable payment gateways.
Velonaliving does not store credit card numbers or any other sensitive financial information.
Refunds & Chargebacks
Refunds follow the guidelines set out in our Refund & Return Policy.
If a chargeback is initiated without authorization or valid reason, we reserve the right to dispute it.
Should you experience any issues with your order or payment, please reach out to us at support@velonah.com so we can resolve the situation promptly.
Fraud Monitoring & Order Verification
Velonaliving actively screens orders to protect customers and prevent fraudulent activity. If an order appears suspicious or involves unusual activity, we may place it on hold or cancel it entirely.
For purchases of high value, we may request additional identity verification before processing the order.
Contact Information:
Store Name: Velonah
Address: Flat 5, 4/F, Won Hing Building74- 78 Stanley Street, Central 00000, Hong Kong
Email: support@velonah.com
Phone: +85294534117
Customer Service: Monday to Friday 9:00 AM - 5:00 PM (EST)
We respond within 24 hours